The web site www.baan.com offers decorative items for the home and fashion accessories.
The Customer by placing an order via the  Baan website confirms that he/she has read and understood the general terms and conditions of sale.
For all enquires, please contact Customer Service at contact@baan-baan.com

The general terms and conditions of sale define the rights and obligations of the sale online of goods and/or Services between:

On the one hand, the company
13, Rue de la révolution
Tel 00 33 (0)
Registered under SIRET NO. 809050000990

And on the other hand,
All parties that has the legal capacity to contract under the conditions set out herewith when purchasing goods or Services via the website www.baan-baan.com
hereafter referred to as the Customer,

The terms and conditions of online sales are governed by the laws of France.
In the event of litigation between the parties, arising from the interpretation or execution of these conditions, the courts to be consulted will be those covering the judicial region in which the registered head office of Baan is situated.  This agreement is governed by French law.
The Customer states to have full legal capacity to enter into a contract under these conditions.
The Customer accepts that the terms and conditions of online sales prevail over all other documents other than in the case of an express written and agreed exemption.

If a condition is found to be lacking, it would be governed by the procedures in force in the area of distance selling companies which are registered in France.

The terms and conditions of sale maybe the object of a modification in which case the applicable conditions are those in force at the time of purchase.


The website www.baan-baan.com proposes the ensemble of products available from Baan.
Some products maybe momentarily out of stock or only available to order.

The catalogue is a reference for the products sold by Baan.  All payments made for a product which is unavailable will be subject to a notification indicating the dates of availability and allows for, if requested the reimbursement of the payment within 30 days.


The price of goods is that on the day of purchase.  The prices shown on the website www.baan-baan.com are inclusive of local taxes.
Please note that the cost of shipping is additional and will vary with respect to the Customers order.
The cost of shipping will be clearly indicated at the time of validation of the order by our secure on-line payment system.


According to the law of 13 March 2000 on electronic signatures and in accordance with France’s Digital Economy Law no. 2004-575 of 21 June 2004 the validation by the Customer executed by “double click” constitutes an electronic signature and is an irrevocable acceptance of the terms and conditions set out herewith and has the same value as a handwritten signature.
After the online order is made, the Customer will receive an email acknowledging the receipt of the order and confirming the tracking number of the shipment.

The email confirmation will confirm the Customers contact details and the contact details of Baan, the details of the order and the cost, the day the order was placed, the means of delivery and a receipt.


Baan uses a secure on-line payment system.  All purchases will be paid for in their entirety before dispatch other than in specific cases where there is prior agreement.

Payments are to be made using a bank card.  The secure on-line payment system is offered by the Caisse d’Epargne.  This same service is used for Customer reimbursements.


Baan will dispatch goods within a period of 30 days which is considered to commence the day after the order is placed.
In the event of out of stock items the client will receive an email notification indicating the dates of availability and allows for, if requested the reimbursement of the payment within 30 days.
Baan is not liable for product unavailability.   
The stated delivery times are a guideline and refer to the handing over of the consignment to the Post or Courier, hereby referred to as the shipping company.

Baan is not liable for late delivery due to the shipping company.

Once the order has been placed the customer will receive a tracking number in order to follow the progress of the consignment.
The consignment has a unique tracking number and describes both the shipping and delivery dates and is used in order to attest to proof of shipping and proof of delivery.  
In the case of a lost consignment by the shipping company Baan will offer to resend the order.

The Customer is duty bound to verify the condition of the consignment.  In the case of any damage the Customer is duty bound to refuse the consignment and to inform Baan of their actions.  Baan will offer the Customer a replacement or reimbursement of the damaged articles within 30 days of the damaged article(s) being returned.

In the case of defective goods, Baan will offer the Customer a replacement or reimbursement of the defective articles within 30 days of the damaged article(s) being returned.  Any claims for defective goods must be made within 2 days after delivery.


The Customer has seven (7) working days from the reception of his/her purchase to return it without having to justify motive, or pay any penalties other than the cost of the return shipping.
In case of exercising the right of withdrawal, the right to withdrawal is to be formalised by an email sent to contact@baan-baan.com or by letter. BAAN will make every effort to reimburse the consumer within thirty days.

The right of withdrawal within the 7 working day period does not apply to Services provided whereby the Customer has agreed to these Services.  
In the case of a withdrawal of a “made to measure” order, the Customer accepts to forfeit 30% of the total cost of the order.  The 30% is considered to a reasonable sum paid to Baan to cover expenses engaged by Baan in the administration, production and organisation of the Customers “made to measure” order.      


All the products supplied by the Baan company benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to Baan who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address :

13, Rue de la Revolution 


Baan, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

Legal guarantee of conformity

This is the guarantee on consumer goods provided for by European Directive 1999/44 (transposed in France to articles L.217-4 and following of the consumer code), also known under the name of “guarantee of conformity. ”, Which protects consumers when the products they buy contain a lack of conformity. This is the case when, for example, a product does not function correctly since its delivery, if it does not correspond to the description given by the seller or if it is not suitable for the uses for which the goods of the same are usually used. type.
If you have a problem with a product sold by Baan, you can contact Customer Service by contacting us at contact@baan-baan.com
The legal guarantee of conformity benefits all consumers residing in the European Union and covers them if the professional seller supplies them with a product with a lack of conformity.
If the product you have purchased has a defect covered by the warranty of conformity, you have the right to obtain, free of charge, repair or replacement of the product from the seller. You have the right to obtain a price reduction or termination of the contract in the following cases:
1 / If the repair or replacement of the product is not possible
2 / If the replacement or repair cannot be implemented within a reasonable time
3 / If the replacement or repair cannot be implemented without major inconvenience for the consumer.
• Please note that a spelling problem when entering your address does not constitute a reason for refunding or returning an order.
Please note that a minor defect for which repair or replacement is not possible or excessively expensive does not give right to the termination of the contract.
The legal guarantee of conformity covers any lack of conformity that occurs within two years of delivery of the product you have purchased. Therefore, we recommend that you keep proof of purchase of the product at all times. To benefit from the legal guarantee of conformity, you must notify the seller of the defect. Defects of conformity which appear within a period of twenty-four months from the delivery of the product are presumed to exist at the time of delivery, except when this presumption is not compatible with the nature of the product or the nature of the defect. compliance and unless proven otherwise.

Intellectual property

All the elements of the site www.baan-baan.com are and remain the intellectual and exclusive property of the company Baan. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Personal data

Baan is committed to preserving the confidentiality of the information provided by the purchaser, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make a request at any time by mail to the following address:

13, Rue de la Révolution


These distance selling conditions are subject to French law. For all disputes or litigation, the competent court will be that of Ivry sur Seine.


In the event that a dispute could not have been resolved directly between the parties beforehand, the Customer is informed that he has the right to have recourse free of charge to a consumer mediator for the amicable resolution of his dispute, after have read the information published on the mediator’s website and completed the online form. The Client may also attempt to resolve their dispute through the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/